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What is your Return/Exchange Policy?



Click here to view our exchange/return form

Return/Exchange Policy:

Your satisfaction is guaranteed. If you are not completely satisfied with your order return for a REFUND OR EXCHANGE. Items must be in original packaging and not worn, laundered, soiled, altered, damaged, labeled or personalized. Sorry, refunds will not include shipping charges. Exchanges will incur additional shipping charges.

Please note exceptions to the return policy:

  • Table linens, table skirting, and bedspreads are custom cut and therefore NON-RETURNABLE and NON-REFUNDABLE.
  • For sanitary reasons pillows, pillow cases, mattress covers, sheets and blankets are NON-RETURNABLE and NON-REFUNDABLE.
  • Personalized items (embroidered/imprinted/engraved) are NON-RETURNABLE and NON-REFUNDABLE

  • FOOTWEAR - If you are unsure you want to keep your footwear, please do not wear them outside.
    Please test footwear at home on carpeted surfaces to preserve the new sole.
    Avoid wearing new footwear for prolonged periods until you're sure the fit is correct
    Credit on returned footwear will be given at the discretion of Kristen Uniforms & Linens based on our evaluation of the condition of the returned footwear.


    Returns/Exchanges may be made using our EXCHANGE/RETURN page. Please click the link at the top or bottom of this page to print a copy of this form. Complete this form and enclose with items to be returned/exchanged. PLEASE FILL OUT THE EXCHANGE/RETURN FORM COMPLETELY (your order number, credit card information, name and address, items returning/exchanging, etc) WHETHER YOU ARE EXCHANGING OR RETURNING. ALL INFORMATION MUST BE FILLED OUT IN ORDER TO EXPEDITE YOUR RETURN/EXCHANGE


    It is very important that you ship all returns/exchanges DIRECTLY BACK TO US AT:
    KRISTEN UNIFORMS & LINENS
    2010 EGGERT ROAD
    AMHERST, NEW YORK 14226



    Please DO NOT ship any items to our manufacturers, whose name and address may appear on your order's packing list.


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    Click here to view our exchange/return form
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