· Return/Exchange Policy
Please fill out the form below to return or exchange your items. The form will be submitted to the Kristen Chef return department via email and you will receive a response within one business day. If your return or exchange is approved, you will receive an email from a returns representative containing a Return Authorization number and directions on how to return your items. Those items must be received by our return department within thirty days or your return authorization will be invalid. If for some reason your return is not approved, we will email you explaining why.
Please note: Any return that is sent back to our facility WITHOUT a valid Return Authorization number will be refused upon delivery and returned to sender. Please make sure you obtain a return authorization number BEFORE mailing your items back to us.
Kristen Chef Return/Exchange Policy:
Kristen Chef will gladly accept all items for exchange or return with the exception of Table Linens, Table Skirting, Table Skirting Clips, Short Sleeve and Sleeveless Tuxedo Shirts, Clearance items and Customized/Embroidered Orders. We are happy to accept your items for exchange or return within 20 days of receipt of your order. We can only accept items for return that have NOT been worn, laundered, soiled, altered, damaged, labeled, or customized. Items must be in original packaging with any/all tags intact. Any returns that do not follow the above specifications will be sent back, without a refund. Shipping charges are not refundable.
If your total return credit puts you under a coupon line we are offering at that time, then you will lose the coupon. For example, for a coupon of $20 off a $100 order, if your total order BEFORE shipping is $101.00, and you return an item that costs $20.95, you will lose the $20.00 coupon so your total return credit would only be 95 cents. This also applies for any anyone using a free shipping promotion. If your return credit takes you under the free shipping promotion line, then you will be charged whatever shipping rate is applicable for your order. If you return all of your items then you will have the original ground shipping rate for your order taken off of your order credit. Please take all of this into account before you return your items. One exchange per order will be allowed without incurring re-shipment charges. So, if you are receiving multiple packages for your order, please wait until all are received before making an exchange. If you return an exchange we will deduct your original shipping charges from your refund. For international orders, all exchanges will have to pay shipping charges again due to the high cost of international shipping. We apologize for any inconvenience this may cause.
For any additional questions on our Return Policy, please call us or email firstname.lastname@example.org.